What should I do if I am expecting a Couchsurfer who hasn't arrived, contacted me or logged in?


Contact us with a link to their profile. Don't panic; sometimes travelers are delayed and aren't able to access the internet. We can check to see if they have been in contact with anyone else on the site, but we can only share that information with law enforcement.

For direct assistance from our safety team, please submit a confidential report or send an email to safety@couchsurfing.com.

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