Due to our privacy policies, we may only share information about a member's profile with the authorities and their emergency contact, if they have listed one. If you believe your family member or loved one is missing, please let us know which police department or embassy you have already contacted so that we can work directly with the authorities.
When contacting us, please be sure to provide a direct link to your loved one's profile. The full name, known email addresses and the home location(s) that he/she may have listed will also be helpful. Once we locate the profile, we can check our system to see if there has been any contact with other members or arrangements to stay with a host.
If you need further assistance, please contact our Trust and Safety team directly.