Your reply %, or response rate, is based solely on the Couchrequests (not regular messages) that you receive and reply to through Couchsurfing. It looks at the ratio of requests you 'replied to' in the past 6 months.
New members start off with a blank reply %. Once you receive and respond to your first 2 Couchrequests, your reply % will begin to appear.
Why is my reply rate decreasing?
At this time, replies only count if you change the status of the request to Yes, No, or Maybe in addition to replying. Also, since the calculation looks at the past 6 months of requests, your reply rate may change even if you do not receive a request.
Unfortunately, we'll be unable to manually adjust any individual's reply %.