Phone (SMS) & Government ID Verification


Verified members can verify their phone number (SMS) and Government Issued ID to become fully Verified. Members must first pay for Verification before they are able to verify their phone number or identification document. 


Phone Verification

To Verify your phone number, go to your profile and click the "Verify your phone" in the Verifications section. You will then be prompted to enter your phone number (don't forget to select the appropriate country code!) and we'll send an SMS message with a code momentarily.

Right now, we can only verify phone numbers that can receive SMS. 


If you're having trouble receiving the SMS code, please see the section below


ID Verification

ID verification can only be done via the mobile app. If you haven't already done so, please download the app to your mobile device by following these steps. 

Once you are in the app, follow the steps on the dashboard or navigate to your profile and tap on the missing ID verification to complete it. 


Verification not working?

Contact us here so we can help you sort out your issues. Please be sure to include the email address associated with your account and the following information. 


For SMS issues: 

Please let us know the following: 

- Do you see an error message (if so what does it say)?
- What country is your number registered in?
- What mobile provider do you use and what type of SMS plan do you have?
- What is the exact format you are entering your number in the form?
- Have you tried entering your number using a different web browser (What browsers have you tried)?


For ID verification issues:  

If you are having issues verifying your ID or are still waiting for the process to be done, please send us the details via the Help Center and we can manually verify it for you or help you resolve any issues. 


Have more questions? Submit a request


Powered by Zendesk