How do I Dispute a Reference?

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Couchsurfing’s default policy is not to censor, edit, or delete references or feedback tags. There are rare cases in which we disallow references that violate our reference guidelines

If you do receive a reference or a reference response that violates our Reference Guidelines, you can dispute the reference using one of the forms below. If the reference or reference response you are reporting violates the Reference Guidelines, it will be removed from your profile within 72 hours of you completing the form.

You can dispute a reference or a reference response using the links below:

Dispute a Reference I Received

Guidelines we consider when reviewing reference disputes:

  • The reference was left as a "Host" or "Guest" reference when a stay in fact did not happen
  • The reference entirely reflects the experience of someone other than the author
  • The reference discloses private contact information, medical condition, or legal circumstance
  • The reference is false, in a meaningful way, according to information found in the Couchsurfing system
  • The reference is anonymous or was left from a blank or fake profile
  • There has been no direct interaction, either offline or over the Couchsurfing system, between you and the person writing the reference
  • I received multiple references for the same confirmed visit from the same member

Dispute a Response to a Reference 

Guidelines we consider when reviewing response disputes:

  • The response is false, in a meaningful way, according to information found in the Couchsurfing system
  • The response discloses private contact information, medical condition, or legal circumstance

Please note that Reference Disputes will only be reviewed via the forms above. 

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