Privacy FAQ's


Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, disclose, protect and otherwise handle information about you. This policy applies to information we collect when you use our websites, mobile applications and other online products and services (collectively, the “Services”), or when you otherwise interact with us.


What information do we collect? 

We collect information you provide to us, such as when you create an account, update your profile, use the interactive features of our Services, participate in contests, promotions or surveys, request customer support or otherwise communicate with us.

When you access or use our Services, we may also automatically collect information about you and we may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your Couchsurfing account through a third-party social networking site. 

How do we use it? 

We use information about you for purposes described in this Privacy Policy or otherwise disclosed to you on or in connection with our Services (some examples are to operate and improve our Services and protect the safety of Couchsurfing users and provide our verification service, among others.) 

How do we Protect it? 

We take security of your data seriously and take reasonable measures to protect information about you from loss, theft, misuseunauthorized access, disclosure, alteration and destruction.

How to Deactivate or Delete your account

We retain the personal data you provide until your account is deleted. Account deactivation does not delete your personal data. You can find more details about these options in our Help Center. 

My Privacy Settings 

You can manage your Account's privacy through the Account and Settings > Privacy page. In this section you can choose to hide your profile from search engine results, manage how your want your profile's name to be shown within the Couchsurfing site, and download your data



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