Can I get a refund?

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Refunds are not available for any Couchsurfing contributions or Verification purchases after May 14th, 2020.

Contributions

If you no longer want an active contribution plan, please cancel it to prevent future charges. 

Verification

Refunds for Verification purchases made or started before May 14th, 2020, please contact our support team. The team will review and help you process the refund if it's possible. 

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If you are seeing multiple charges that you believe to be unauthorized from Couchsurfing, please contact our support team

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