Using Couchsurfing
Use this page to find answers to common questions! You can either search by typing in the search bar above or browse through the categories listed below.
Profile & Account Settings
- How can I complete my profile?
- Common Account Issues
- How can I update my Email Address and Email Settings?
- How can I Hide or Delete my profile?
- Managing your Facebook connection to Couchsurfing
- How do I change my Password?
Surfing & Hosting
- Tips to be a Great Couchsurfer!
- Why are some dates blocked when I try to request a host?
- Getting Started for New Members
- How do I Travel with Couchsurfing?
- How do I host on Couchsurfing?
- How to Use Public Trips to find a Host
References
- Common Issues with References
- What are the reference guidelines?
- How can I find Negative References?
- How do Reference Responses Work?
- How do references and feedback work?
- How can I submit references and feedback for other members?
Verification
- How can Hosts earn Verified Membership?
- Government ID Verification
- Common Issues with Verification
- What is Verification?
- Verification Payment Questions
- How do I change my credit card information?
Messages & Inbox
Policies and Guidelines
Media and Couchsurfing Stories
- How can I share my Couchsurfing story?
- How do I reach Couchsurfing to request an interview?
- I would like to survey Couchsurfing members
- I'm doing a research project on Couchsurfing. Can you help?
- How can I report copyright and trademark infringement to Couchsurfing?
- Couchsurfing Trademark Information and Inquiries.
Other
- Privacy Policy effective May 25, 2018
- Terms of Use effective May 25, 2018
- I'm organizing a Couch Crash. How do I promote my event?
- I found an incorrect translation on the website. Can you correct it?
- What is a Couchsurfing Ambassador?
- How do I become an Ambassador?