How Do I Verify My Email Address and Phone Number?

Confirming your email address and phone number helps keep your account secure and makes sure you can receive important updates from Couchsurfing. You can confirm both from the Personal Details section in Settings.

How Do I Verify My Email Address?

On mobile:

1. Tap Library in the bottom navigation bar
2. Tap your profile in the upper right corner
3. Tap Settings
4. Tap Personal Details
5. Below your email address, tap Verify in the "Verify Your Email" prompt
6. Check your inbox for a confirmation email from Couchsurfing and click the link to confirm

On the web:

1. Click your profile in the left navigation bar
2. Click Settings in the upper right corner
3. Click Personal Details
4. Below your email address, click Verify in the "Verify Your Email" prompt
5. Check your inbox for a confirmation email from Couchsurfing and click the link to confirm

Once you click the link, your email address will be marked as confirmed. A green check will appear next to your email address in Personal Details.

How Do I Verify My Phone Number?

On mobile:

1. Tap Library in the bottom navigation bar
2. Tap your profile in the upper right corner
3. Tap Settings
4. Tap Personal Details
5. Enter your phone number and select your country code
6. Tap Verify in the "Verify Your Phone Number" prompt
7. You'll receive an SMS with a code. Enter the code within 20 minutes
8. Once you've entered the code, your phone number will be verified

On the web:

1. Click your profile in the left navigation bar
2. Click Settings in the upper right corner
3. Click Personal Details
4. Enter your phone number and select your country code
5. Click Verify in the "Verify Your Phone Number" prompt
6. You'll receive an SMS with a code. Enter the code within 20 minutes
7. Once you've entered the code, your phone number will be verified

Once confirmed, a green check will appear next to your phone number in Personal Details.

How Do I Change My Email Address or Phone Number?

You can update your email address and phone number directly from Personal Details in Settings. After updating, you will need to confirm the new email or phone number using the steps above.

What About My Name and Date of Birth?

Your first name, last name, and date of birth cannot be updated directly in the platform. Need to change any of those? Reach out to our support team and they'll sort it.

One Thing to Know: Confirming your email and phone number helps protect your account and ensures you receive notifications, magic links, and important updates from Couchsurfing. 

Need more help? Get in touch. You can also reach us anytime through Settings → Contact Support.