This community works because people show up for each other. Millions of members open their doors, share their cities, and put real trust in strangers. That only works if everyone holds up their end. Here's what that looks like.
This Is a Community. Act Like It.
Be real. Show up as yourself. No personas, no performances. Authenticity is what makes genuine connection possible.
Be kind. This isn't just a platform. It's people's lives, their cities, their homes. Treat them accordingly.
Be curious. You'll meet people whose lives, cultures, and opinions look nothing like yours. That's the whole point. Lead with curiosity, not judgment.
Assume good intent. Misunderstandings happen, especially across cultures. Give people the benefit of the doubt before assuming the worst.
Disagree like an adult. Different opinions are welcome here. Personal attacks are not. There's a big difference between challenging an idea and going after the person behind it.
Don't retaliate. If someone crosses a line, report it. Matching their energy just makes things worse for everyone.
Look out for each other. Safety is everyone's job. Read profiles, check references, trust your instincts, and speak up when something feels off.
Speak Up
If someone isn't holding up their end, report them. From their profile, from within a chat, from any post or event. Or go directly to Settings → Trust and Safety.
Every report helps keep this place worth being in.
Breaking the Rules Has Consequences
Warnings. Restricted access. Permanent removal. We don't negotiate on this, and we don't take bad actors lightly. All decisions are made at Couchsurfing's discretion and are final.
Simple, really.
Need more help? Get in touch. You can also reach us anytime through Settings → Contact Support.