Locked out because the email on your account is one you can't access anymore? This is fixable.
How Do I Update It?
Since the fix involves setting a new email address, you'll want to go through our recovery form rather than the password screen.
Tap or click Need Help Logging In on the login screen, then choose the option that best matches your situation. This opens our Get Access to Your Account form.
Fill in what you can:
- A contact email we can reach you at
- Your date of birth
- Anything that helps us find your account, like a username, profile link, or full name
- Roughly when you last accessed your account
- Any additional details that confirm it's you
- Under what you need help with, choose the option for changing your email and logging in
- The new email address you'd like to use
Don't worry if you can't gather all of it. Just share what you have, the more you can give us, the faster we can verify your identity and get you back in.
One Thing to Know: Submitting the form sends your request straight to our support team, and it's reviewed within a few business days. If you'd rather skip the form, you can always reach out to our support team directly.
Need more help? Get in touch. You can also reach us anytime through Settings → Contact Support.