Trouble getting in? Don't worry, you've got options. Below are the most common reasons members can't access their account and how to sort each one out.
How Do I Log In to Couchsurfing?
Couchsurfing no longer uses passwords for everyday login. You can sign in using any of these methods:
- Email: Enter your email address and we'll send you a one-time code and a magic link, use either one
- Social sign-in: Continue with your Google, Facebook, or Apple account
Choose the same method you used when you signed up.
I Didn't Receive My Code or Link
If your code or link isn't showing up, run through these:
- Check your spam or junk folder if you're expecting an email
- Make sure you're entering the correct email address
- Wait a minute or two, delivery can occasionally lag
- Clear your browser cookies and try again
- Request a new code or link and try again
Codes and links expire after a short time. If yours has timed out and you're still stuck, tap Can't Access This Email? to reach our support team directly.
I No Longer Have Access to My Email
Tap or click Need Help Logging In on the login screen and choose the option that best matches what's going on. Most members without email access will land on a short recovery form. You'll be asked for:
- A contact email we can reach you at
- Your date of birth
- Anything that helps us find your account, like a username, profile link, or full name
- Roughly when you last accessed your account
- Any additional details that confirm it's you
- What you need help with: changing your email and logging in, or just getting back in
Submitting the form sends your request straight to our support team, and it's reviewed within a few business days.
I Have an Old Password and Don't Know How to Log In
If you remember an old password, choose the option on the Need Help Logging In screen for members who know their password and email. This opens a screen where you can enter your email and password to verify your identity. Once you're verified, you'll be shown a screen letting you pick a new passwordless way to sign in, either Connect with Google or Continue with Email.
If you don't remember your password, choose a different option on that same screen and we'll walk you through the recovery form instead.
My Account Appears to Be Deactivated
If you previously deactivated your account, getting back in is simple: head to the Couchsurfing login page and sign in with your usual method. That's it.
If you're unsure whether your account was deactivated or you're running into trouble signing back in, contact support and we'll help you get sorted.
I Think My Account Has Been Removed
If your account no longer exists, it may have been deleted. Account deletion is permanent and cannot be reversed. If you believe your account was deleted in error, reach out to support.
A Couple Things to Know:
- Couchsurfing no longer uses passwords for everyday login. If you have an old one, you can use it once to verify your identity
- If your account was deleted, it cannot be restored
- Recovery form submissions are reviewed within a few business days
- If you're running into a technical issue not covered here, contact support directly and we'll take a look
Need more help? Get in touch. You can also reach us anytime through Settings → Contact Support.